Youth, Adult and Senior Services
All patients have certain rights and expectation within the programs. There are also certain times when restrictions may be implemented. We have tried to provide you with clarification of these times in the list below. Patients may ask staff any questions they may have regarding their rights at any given time.
These rights you share with the people who take care of your. These people include your parents, guardians, or authorized caretakers:
- The right for you and your guardian to decide whom you can visit you.
- The right for your and your guardian to decide whom you can talk to on the phone.
- The right for the people who take care of you to decide if they want you to take medication or get care form the doctor.
- The right to contact the Patient Advocate at Strategic Behavioral Health at (855)537-2262 extension 1309 about any concern you have while hospitalized.
- The right to file a grievance and receive a written response.
These are your rights while in the hospital:
- The right to be taken care of and make good changes in your life.
- The right to be by yourself sometimes, when you are safe and in control.
- The right to have information about you kept private from others.
- The right to have privileges as long as you are safe and your behavior is under control.
- The right to be taken care of if you are sick or injured.
- The right to talk to your doctor about your opinions.
- The right to know what your medications are and what they do.
- The right to talk about your ideas of where you will live after you leave the hospital and how you will keep making good changes in your life.
- The right to have approved visitors during visiting hours.
- The right to be kept safe when you may have a hard time controlling behavior by yourself.
- The right to have your doctor decide when you might need special safety help, like closer observation or the quiet room.
- The right talk to your priest, rabbi or clergy with the permission of the people who take care of you.
- The right to wear you own clothes as long as you are safe and in control of your behavior.
- The right to send and receive mail authorized by your parent/caregiver. You must open all mail in front of staff so they can check for contraband.
- Grievance: If you have a grievance, there are several ways to voice the concerns. Patients may speak to any staff member or voice their concerns at any community group. If not resolved the patient should ask any staff member for a grievance form. The patient fills out the grievance form and places it in one of the grievance drop boxes. The grievance will be reviewed by the patient advocate and forwarded to the appropriate staff for follow up. If a resolution is not met, the grievance will be reviewed by the patient advocate and forwarded to the appropriate staff for follow up. If a resolution is not met, the grievance will be forwarded to the Clinical Director. A response to your grievance will be made in a timely manner and a written response will be provided.
LOCAL MANAGED CARE ORGANIZATION:
NC Department of Health and Human Services Complaint Hotline
1-800-624-3004 or 919-855-4500
Joint Commission Complaint Hotline
Patient/parent/Legal Guardian Responsibilities and Expectations:
- You are responsible for providing information about the patient’s physical and mental health, including past illnesses, hospital stays, family history, developmental history, allergies and the use of all medicine (prescription, non-prescription, over the counter and herbal).
- You are responsible for asking questions when you do not understand information or instructions. If you believe you cannot follow through with treatment, you are responsible for telling your doctor or your therapist working with your.
- Patients have the right to have an advance directive, such as living will or health care proxy. Parents /legal guardians will be responsible for providing advance directives to the facility should they exist.
- Patients/Parent/Guardian/Visitors are responsible for being considerate of the needs of other patients, staff, and the facility. This includes maintaining the confidentiality of other patients and their family information that you may encounter during any phase of treatment (observation, visitations, group sessions or other modes of disclosure). It also includes abiding by facility policies and procedures and respecting the facility grounds/property.
- Patients will be issued an identification number/code upon admission. This should only be utilized by the parent/legal guardian when calling to follow up on the client’s progress and/or when visiting. If the parent/legal guardian chooses to share this number with others, confidential information may be disclosed to those individuals. It is your responsibility to manage disclosure of this number/code.
- You have the right to know facility rules that affect you and your treatment and about charges and payment methods. You responsible for providing information for insurance and for working with Strategic Behavioral Health, when needed, to arrange payment.
- You are responsible for recognizing the effect of lifestyle on your personal health/mental health. Your health depends not only on the care you receive at our facility but, in the long term, on the decisions you make in your daily life in conjunction with parent/legal guardian decisions.